Roadnet MobileCast 7.0.0

MobileCast, by Omnitracs, is a mobile platform that enables business owners, staff, and drivers to effectively gauge the efficiency and productivity of customer service, deliveries, and pickups in real-time. The platform also facilitates seamless communication between staff, managers, and dispatchers.

Equipped with this powerful tool, businesses can monitor and evaluate the performance standards of their mobile delivery staff, ensuring that customer interactions and service tasks are executed according to plan. In today's competitive landscape, exceptional customer service and meaningful customer engagement can significantly impact your bottom line.

MobileCast seamlessly integrates with existing routing, scheduling, and hosting systems or can be paired with Roadnet Anywhere Routing & Dispatching to analyze delivery operations and customer service performance with the primary objective of boosting revenue. The platform enhances accountability among mobile staff members and offers options for proactive management rather than continuous monitoring.

Key features available to mobile staff include:

• Starting and ending their workday
• Following predefined routes
• Logging customer interactions, such as arrivals, departures, and breaks
• Optimizing travel by identifying the closest customers based on location
• Directly contacting customers via phone
• Efficiently planning routes without manual address input
• Documenting delivery and pickup details
• Confirming deliveries or pickups by capturing signatures
• Gathering customer feedback and route data through mobile forms
• Staying informed about daily activities, including on-time performance updates

For managers and dispatchers, MobileCast becomes an indispensable tool offering real-time monitoring of key performance indicators to enhance service quality and drive profitability. The platform tracks:

• Delivery/pickup time windows
• Customer engagement targets
• Actual arrival and departure times
• Mileage allocation for work versus personal use
• Merchandising service duration
• Variations in planned routes

Please note: MobileCast requires you to be a Roadnet Transportation Suite (RTS) customer with access to MobileCast Server and MobileCast Smartphone. iOS Version: 7 or later. Utilizing GPS continuously in the background may substantially impact battery life.